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Fraud Information Center

National Penn takes the protection of your personal information and assets very seriously. To reduce the risk of online fraud, scams or identity theft, we employ a myriad of smart safeguards ranging from passwords and firewalls to the encryption of confidential banking data. We also believe that one of the best defenses is good consumer education. To help keep you abreast of the most current fraud protection information, check our alerts and informative links below.

Recent News & Alerts

How to Tell if You've Been Hacked
2 June 2014

Installing and updating antivirus software can go a long way toward protecting your computer and mobile devices from viruses and malware, but it’s important to remember that hackers are always tinkering with their tactics in order to evade detection. Watch out for these signs that you’ve been hacked.  Read more >


Phishing Scam
24 April 2014

National Penn has been made aware that individuals have been receiving a prerecorded phone call and/or text messages notifying them of a suspended debit card. If you receive a text/phone message stating your debit card has been deactivated or asking to provide the card and PIN number to reactivate it – this is a phishing scam.

For your safety – please do not to call or respond to the text/phone message or provide any account information. Please be mindful that unsolicited calls are often used as a way to evoke emotional reactions leading to the disclosure of personal information. National Penn Bank will never ask you to confirm your account number, PIN, password or any other personal information via email, text or phone calls.  

If you are a National Penn Customer and believe you have received a fraudulent email, text or phone call, disclosed confidential information or have any questions or concerns, immediately contact National Penn’s Customer Service at 1.800.822.3321.


Heartbleed Security Flaw
14 April 2014

National Penn is aware of the extensively publicized report regarding a new security flaw dubbed “Heartbleed”. Read more >

Fraudulent Correspondence Regarding the Release of Funds Supposedly Under the Control of the Office of the Comptroller of the Currency (OCC)
21 January 2014
Fictitious correspondence, allegedly issued by the OCC regarding funds purportedly under the control of the OCC and possibly other government entities, is in circulation. Correspondence may be distributed via e-mail, fax, or postal mail.
Read more >

First Data Phishing Emails
14 February 2014

First Data has learned of a widespread phishing attack telling recipients that their merchant ID has been locked. The phishing attacks have been by email as described below as well as through unsolicited telephone calls.
Read more >

Internal Revenue Service Phishing Email Campaign
17 January 2014
National Penn Bank is aware of public reports of an active phishing attack via email messages claiming to be from the IRS.
Read more >

National Credit Scam
 27 January 2014
National Penn has been made aware of customers receiving calls from National Credit informing them that their debit cards are blocked.
Read more >

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