National Penn takes the protection of your personal information and assets very seriously. To reduce the risk of online fraud, scams or identity theft, we employ a myriad of smart safeguards ranging from passwords and firewalls to the encryption of confidential banking data. We also believe that one of the best defenses is good consumer education. To help keep you abreast of the most current fraud protection information, check our alerts and informative links below.
How to Tell if You've Been Hacked
2 June 2014
Installing and updating antivirus software can go a long way toward protecting your computer and mobile devices from viruses and malware, but it’s important to remember that hackers are always tinkering with their tactics in order to evade detection. Watch out for these signs that you’ve been hacked. Read more >
24 April 2014
National Penn has been made aware that individuals have been receiving a prerecorded phone call and/or text messages notifying them of a suspended debit card. If you receive a text/phone message stating your debit card has been deactivated or asking to provide the card and PIN number to reactivate it – this is a phishing scam.
For your safety – please do not to call or respond to the text/phone message or provide any account information. Please be mindful that unsolicited calls are often used as a way to evoke emotional reactions leading to the disclosure of personal information. National Penn Bank will never ask you to confirm your account number, PIN, password or any other personal information via email, text or phone calls.
If you are a National Penn Customer and believe you have received a fraudulent email, text or phone call, disclosed confidential information or have any questions or concerns, immediately contact National Penn’s Customer Service at 1.800.822.3321.