As a current or prospective customer of National Penn, we value your time and are committed to providing the best banking experience possible. For your convenience, we’ve provided important contact information to quickly connect you to the person or location you need.
Toll-Free Customer Service: 1.800.822.3321
- Monday through Friday – 6:00 a.m. to 9:00 p.m. (EST)
Saturday and Sunday – 9:00 a.m. to 9:00 p.m. (EST)
Or access account information by phone 24/7 by calling the number above and pressing option 2 when prompted.
Fax Number for our Information Center and Release of Holds
Relay Calls for the Deaf
- Hearing impaired customers may call 1.800.822.3321 through their Relay Service for assistance.
National Penn's Routing Number: 031308784
Lost or Stolen Credit or Debit Cards
- ATM or debit card - 1.800.822.3321
Please call immediately to report a lost or stolen card. If you are calling after hours, please call 1.800.232.0606 and press option 6. Do not use email to report a lost or stolen card.
- Credit Card – 1.800.558.3424
Please call immediately to report a lost or stolen card. Do not use email to report a lost or stolen card.
Email a General Request
To email a general question about National Penn, we invite you to use our easy and secure contact form. A member of our team will reply within 24 hours during the business week, or the next business day when mailed on a weekend or holiday.
If you have a specific account inquiry, please log on to your Online Banking account and access the secure email form or you may call to speak to a customer service representative.
National Penn Bank
P. O. Box 547
Boyertown, PA 19512
Use our Branch/ATM Locator to find a branch office or ATM near you.
For additional contact information, select the service area below.