National Penn will never ask you to confirm your account number, PIN, password or any other personal information via email, text or phone call. If you are concerned that you have received fraudulent email, disclosed confidential information or have questions about online security, please contact the National Penn’s Customer Service at 1.800.822.3321.
Contact the fraud department of any of the three major credit bureaus to place a fraud alert on your credit file. The fraud alert requests creditors to contact you before opening any new accounts or making any changes to your existing accounts.
Equifax |
www.equifax.com |
800.525.6285 |
Experian |
www.experian.com |
888.397.3742 |
TransUnion |
www.transunion.com |
800.680.7289 |
Next, close the accounts that you know or believe have been tampered with, and file a police report – be sure to retain a copy for your records. Also, contact all your banks, credit card issuers and other creditors on your own to help protect your rights.
If you suspect your Social Security number has been compromised, call the Social Security Administration hotline at 877-438-4338 or www.ssa.gov.
Finally, file a complaint with the Federal Trade Commission (FTC) www.ftc.gov/bcp/edu/microsites/idtheft which maintains a database of identity theft cases used by law enforcement for investigations, and can advise you on your next steps. The FTC may also be reached at 877.382.4357.