Millions of fraudulent emails, text messages and phone calls are sent and received daily. At National Penn, we take the security of our customer’s financial information very seriously. We work around the clock to monitor phishing, vishing, and SMSing activity and close fraudulent websites and phone numbers. Our customers are valuable partners in reporting and helping to prevent fraud.
National Penn cautions consumers to be on the lookout for phishing, vishing, and SMSing scams in which various fraudulent emails, phone calls and text messages claiming to come from National Penn ask recipients to click on hyperlinks or call automated telephone numbers to update account information, unlock debit cards, receive a tax rebate or refund, or complete a survey to receive a fee. These are not legitimate emails, phone calls, or text messages from the bank; instead, they are fraudulently sent as part of a scam in which criminals try to trick people into divulging their confidential information.
Recipients should not click on any links in these emails or respond with any confidential information such as account numbers, debit card numbers or Social Security Numbers. Clicking on a link in this type of email could expose a computer to malicious software that could track keystrokes, potentially giving the scammers private information such as account passwords. Fraudulent emails such as these may look official, sometimes including the company logo. National Penn does not send out unsolicited emails asking its customers to click on a hyperlink and input confidential account or debit card information.
If you have questions about whether a communication you’ve received is legitimate, please contact National Penn’s Customer Service at 1.800.822.3321.